Sr.manager & Assistant Manager – Loyalty Sales

5 - 10 Years
Mumbai

Job Description

-Management of customer loyalty program efforts determines program criteria and targeting guidelines.
-Develop plan to target customer segments for enrollment and communication plan to deliver life cycle campaigns to different tiers/customer segments.
-Create and execute new campaigns, promotions & program to reach to maximum number of customers through the programs.
-Monitor and measure program satisfaction through number of referrals generated.
-Monitor program and analyze its effectiveness and make changes that is required for providing better experience to the customers and thereby getting maximum referrals.
-Manage relationships with existing customers by inviting them for the events and enroll them in various alliance program to regularly remain in touch with them.
-Meet customer through the events and program and get insights about existing projects and their interest for further investment.
-Inform customers about the existing project and ask for references through regular mailers
-Work with Marketing and other Sales departments to drive delivery of program details and benefits to customers.
-Get feedback from Sales about the conversions out of the referrals provided by loyalty program
-Stay abreast of the competitive landscape by performing regular analysis of competitor programs. Report findings and changes to Marketing and Sales teams.

Salary: Not Disclosed by Recruiter

Industry:Real Estate / Property

Functional Area:Sales, Retail, Business Development

Role Category:After Sales Service

Role:Post Sales Consultant

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

 

Company Profile

Keystone Realtors P Ltd - (Rustomjee)

Behind the creation of every landmark building is a vision that challenges the conventional notions of architecture, design, materials and thinking. Often, these structures shape more than just the environments and lifestyles of the people living in them; they shape the future blueprints of entire cities. At Rustomjee, it is our constant endeavour to transform the city with every building of ours. When we incorporate playgrounds and swimming pools into our designs, it's not just to offer our customer better amenities, but to offer their children better childhoods. When we push ourselves to find innovative solutions, it is not so much to save costs, as it is to save our environment.

As a developer, Rustomjee has always believed that form follows function. This is evident in every aspect of our design and the way we plan homes. Rustomjee also lays special emphasis on the quality of its homes and expects everyone in the team to follow the rule of 'Better, not cheaper'. We realise that buying of a home is more than just a transaction; it is the realisation of an important dream. Which is why, customer-centricity is the very essence of our brand DNA and the many satisfied customers we've had bear testimony to this fact.

Rustomjee also believes in giving back to the society within which we function and our education initiatives are one of many steps we've taken in this direction. By identifying potential, giving everyone equal opportunity and nurturing talent, we're helping create the next generation of leaders. Since we set out on this journey, we have transformed 10 million square feet of the city into premium townships, corporate parks, retail spaces and over 8,500 homes. In the last five years alone, we've delivered 8 million square feet of construction area, with a special focus on the Mumbai Metropolitan Region.

As we move forward, we hope to go from strength to strength, and aim to add another 13 million square feet to our portfolio in the next five years. Ambitious as this goal may be, we know that with our customers and partners by our side, this dream too will soon be a reality.
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Recruiter Name:HR

Contact Company:Keystone Realtors P Ltd - (Rustomjee)

Website:https://www.rustomjee.com